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An Extra-Large ‘Helping’

, | Working | May 12, 2015

(I’m in the drive-thru for a Mexican food fast food place and just pulled up to the speaker box, which has a screen below that displays the order.)

Employee: “Welcome to [Fast Food]! My name is [Employee]. Can I take your order?”

(I give me order and notice he put the drink in wrong, putting in an ‘XL’ drink when I just wanted a ‘L.’)

Employee: “Does everything look right on the screen?”

Me: “Actually no, I wanted a large not an extra large.”

Employee: “Oh, sorry. Let me fix that for you.”

(It changes to the large drink I wanted on the screen.)

Employee: “Does it look correct now?”

Me: “Yes, it does.” *jokingly* “Though, if you want to you can give me an XL for the price of a large.”

Employee: *chuckling* “That’ll be [Price]. Please pull up to the second window.”

(I wait a little bit in line, but when I make it to the second window and hand him my card, I get handed an XL drink.)

Employee: *smiling* “I went ahead and got you that extra large for the price of a large.”

Me: “You didn’t have to have to do that.”

Employee: “No, you help me out quite a bit at [Place where I work]. It’s the least I can do.”

Me: “Okay…”

(It’s so nice when employees are willing to help out each other in the field of customer service… Now if only the customers helped us out in return.)

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