An Evergreen Lone Star

, , , , , , | Right | October 15, 2018

(My business is located in Tyler, Texas, and I answer the phone with our business name. I have a customer that has called to price some gravel from an odd area code, but I don’t think much of it due to the high volume of my customers with out-of-state area codes. We figure out what kind of gravel he wants and are now trying to price the delivery. )

Me: “Are you in Tyler, or one of the surrounding towns?”

Customer: “No, I’m not in Tyler, but I’m in [Completely Unfamiliar Town] nearby.”

Me: “I’m sorry. Say again?”

Customer: “I’m in [Completely Unfamiliar Town].”

Me: “I apologize, sir, but I’m not familiar with that town. Can you tell me where it is in relation to Tyler so I can look it up?”

Customer: *after being pleasant so far* “ARE YOU FREAKING KIDDING ME?! HOW DO YOU NOT KNOW WHERE THAT IS? HOW DID YOU GET YOUR JOB AND NOT KNOW THE AREA AROUND TYLER, WASHINGTON?!”

Me: *pause* “That would be because you’ve called Tyler, Texas, sir. We’re not in Washington.”

Customer: “Oh, uh…” *hangs up*

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