An Entitlement Buffet, Part 2
Breakfast in our restaurant consists of either a breakfast buffet, with everything one could possibly want for breakfast including drinks, or an a la carte menu that usually ends up costing more.
An old cowboy type is sitting cross-armed and frowning at one of my tables.
Me: “Good morni—”
The customer speaks without looking at me.
Customer: “Coffee!”
Me: “Sure, I’ll be right back with—”
Customer: “Don’t run off; I’m ready to order! I want three eggs scrambled, bacon, ham, white toast, and an orange juice.”
Me: “Sure, I can have that right out for you; however, just so you are aware, our breakfast bar does have all of that for a little less. It has fresh fruit, yogurt, pastries and bread, all the breakfast meats, and a chef that will make you eggs and omelets to order.”
This must somehow offend him because, seething, he barks at me:
Customer: “I AM NOT WAITING IN LINE FOR EGGS! THAT IS JUST CORPORATE GREED!”
I did not see fit to correct him that profit margins on the a la carte items are far higher but instead happily rang in every item individually as he had requested, amounting to approximately $30 — about twelve dollars more than he would have paid had he walked the twenty feet to the buffet.
Related:
An Entitlement Buffet
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.