An Employee By Any Other Name…

Me: “Hello, this is [ISP]. My name is [My Name]; how may I help you?”

Customer: “Did you say your name is [My Name]?”

Me: “Yes.”

Customer: “Hello?”

Me: “Yes, hello?”

Customer: “I’m asking you if your name is [My Name].”

Me: “Yes, it is.”

Customer: “Hello?”

Me: “Yes, that is my name.”

Customer: “See, I want to cancel my internet now. Because you people are always so rude to me. I don’t need your Internet anymore.” *Muttering to herself* “All this attitude because I asked for your name, come on…”

I had a neutral tone in my voice the entire time. I’ve had other customers ask me to repeat my name multiple times in a similar fashion and they’ve never had an issue. Calls can have audio issues, I understand that. Normally, I would try to do some retention methods, but I was just so taken aback by the response that I just cancelled her. Jeez, lady… all I did was tell you my name.