An Authorized Idiot
(A customer calls the store and asks me to look up a book for her.)
Me: “I’m sorry, ma’am, but I can not find a book with that title. Do you know who the author is? I might be able to find it that way.”
Customer: “I don’t know who the author is, but I know who wrote it!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.