An Alarming Lack Of Safety Concern

, , , , | Right | July 1, 2019

(I work as a night porter in a hotel and resort. Over New Year, we have the fire alarm go off dead on midnight during the gala event. We deactivate the alarm and investigate the cause of it, discovering that some genius — valued customer — has set off some kind of sparkler or other smoke-producing device indoors on the bottom of the hotel corridor, and that is what set the alarm off. We open some doors to air it out and report it as a false alarm. I get a phone call some three minutes later from one of the guest rooms.)

Guest: “What on earth are you people thinking?!”

Me: “Ma’am, I’m not sure what you mean.”

Guest: “Setting off fire alarms for New Year! Don’t you know people are sleeping?!”

Me: “I am sorry, but there was a genuine smoke alarm as a result of someone setting off a device at midnight. There is no fire but the alarm was a real one.”

Guest: “I don’t believe you! Stupid people care more about parties than their guests!” *hangs up*

(The following morning, around nine, there is another fire alarm, this time because of a malfunctioning hair drier. The phone rings. Guess who?)

Guest: “I CAN’T BELIEVE IT! AGAIN! YOU DID IT AGAIN!”

Me: *face already in palm* “Ma’am, I am so sorry, but this was another genuine alarm.”

Guest: “I AM COMING DOWN THERE, AND I DEMAND A FULL REFUND FOR THIS INCREDIBLE RUDENESS!” *hangs up*

(She came down to the desk and proceeded to shout at us for roughly ten minutes, not allowing me to tell her that I needed to get a manager for her to receive her refund. Honestly. Some people. I know two alarms in one night is extremely annoying, and if I were a guest, I would be slightly upset about it, but not “shout at the staff who were not responsible for ten minutes” upset. But I guess we, as a hotel, should stop being so inconsiderate and turn off the loud, incredibly rude beepy things that are in place to save lives and protect people.)

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