An Alarming Amount Of Calming
(I am putting my groceries on the belt at the grocery store on New Year’s Eve. I only have about six items but have three more items to put on the belt. A woman steps into line behind me and starts unloading her cart. I move her items back on the belt to finish placing my order on the belt. She apologizes and I nod, turning back to the cashier as she checks me out.)
Customer: *clearly agitated* “Hey! I’m talking to you!”
(I turn to look at her, unaware that she’d been talking to me prior to this.)
Customer: “You can’t be mad that people make mistakes. You’re crazy. What the h*** is your problem?”
Me: *genuinely confused* “I don’t think I said anything to you.”
Customer: “You gave me a dirty look! What is your problem? People can’t make a mistake?!”
(She continues to rant as the cashier nervously gives me my total which I need to ask her to repeat. As I’m ignoring the woman behind me, she’s becoming more agitated and her volume is increasing. Once I pay, I turn back to her and smile as brightly as I can.)
Me: “You have a very happy new year.”
Customer: “You need to calm the F*** DOWN! WHAT THE F*** IS YOUR PROBLEM?!”
(I mouthed “good luck” to the bagger and the customer continued to yell at me as I walked away.)
This story is part of the New Year’s Eve roundup!
Read the next New Year’s Eve roundup story!
Read the New Year’s Eve roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
