America’s Debt Crisis, Explained
Me: “Thank you for calling cardholder service. How may I help you?”
Customer: “You sent me a bill. Why?”
Me: “May I please have your card number?”
Customer: “I threw it away when the balance was gone.”
Me: “Um… can I have your Social Security number?”
Customer: *gives number*
Me: “I show your current balance is $10,027.31, due on [upcoming date]. Would you like to make a payment today so you do not get a late fee?”
Customer: “What do you mean? Why did you send me a bill?”
Me: “Sir, because you purchased those items you are required to repay the account.”
Customer: “No. You gave me the money, so I spent it.”
Me: “A credit card is a short-term loan. You are required to pay it back.”
Customer: “No, I’m not!” *click*
(This is the third call like this in the past month.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
