Am I My Runner’s Keeper?

, , , , | Right | October 13, 2020

I have just arrived at work at a bank. It’s very busy. The runner for a local business is walking out the door as I walk in. We wave at each other. As I head to my desk, I hear the phone ring. Since my coworkers are busy, I pick up.

Me: “[Bank], this is [My Name]; how can I help you?”

Representative: “Hi, I’m [Representative] from [Business]. I sent my runner over there over an hour ago, and she’s not back yet. Is there a problem?”

Me: “Not to my knowledge. She just left, so she should be heading back your way soon.”

Representative: “She just left? What is going on over there?!”

Me: “I’m not sure, ma’am. I will check with my coworkers, since I just got here.”

Representative: “You do that.”

I ask my coworkers, who tell me that she had several very large deposits that took ten to fifteen minutes to process. She was not, however, here for an hour. I take the rep off hold.

Me: “Ma’am, thank you for holding. I just talked to my coworkers and they said that there were several very large deposits that took about fifteen minutes to process.”

Representative: “Then why has she been gone for over an hour?”

Me: “I’m sorry, but I’m really not sure. Maybe she stopped for coffee or gas on the way over here?”

Representative: “I don’t like your attitude.”

Me: *Startled* “Ma’am?”

Representative: “That tone is so disrespectful!”

Me: “Ma’am, I’m sorry if that’s how I’m coming off. It’s definitely not my intent—”

Representative: “There you go again! I want your name.”

Me: “I’m [My Name].”

Representative: “Well, [My Name], I’m about to have your job!” *hangs up*

A few days later, I get a call from another one of our business banking reps.

Representative #2: “Hey, I just wanted to tell you to not worry about [Representative].”

Me: “You heard about that?”

Representative #2: “She called, ranted at us, wanted your head on a platter, the works. She does this all the time.”

Me: “Seriously?”

Representative #2: “Oh, yeah. We listen and tell her we’ll talk to the employee, but we know how she is. Don’t give it another thought, because you’re not in trouble.”

Me: “Excellent. Thank you!”

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