Always The Same Old Different Problems

| Working | May 11, 2016

(My company’s software handles orders for our customers. A new order creates a record in our system, and then sends the customer a status report to let them know they have a new order. We have a new version that is currently being QA-tested by simulating customer orders.)

QA Tech Email: “Our orders are not showing up in the test system.”

My Email: “Okay, we found the issue and restarted the system. You may continue testing.”

QA Tech Email: “The same problem is happening. The orders are showing up but not returning a status message.”

Me: *to Coworker* “So, it’s exactly the same problem, except completely different.”

Coworker: “Yeah. I feel like we need to sit some of the testers down with an episode of Sesame Street and have Grover explain ‘same’ and ‘different’ to them…”

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