Always Right, Even When Trafficking People
Me: “Thank you for calling [Home Improvement Store]. This is [My Name] speaking. How can I help you?”
Customer: “Yes, hi. I was just wondering how much your Mexicans are?”
Me: “I’m sorry?”
Customer: “Your Mexicans. The ones you have outside in the parking lot. I need some work done on my roof and I wanted to come pick up a couple.”
Me: “Ma’am… first of all, they are called day laborers. Secondly, they don’t belong to us. They don’t belong to anyone, actually; they are people. Third, our city prohibits soliciting work in a shopping center, so we actually don’t have any workers in the parking lot. If you need work done–”
Customer: “Never mind, I’ll just shop somewhere else!” *hangs up*
This story is part of our customers-treating-staff-like-they’re-sub-human roundup!
Read the next story in this roundup!
Read the customers-treating-staff-like-they’re-sub-human roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
