Always Right, Even When Calling The Wrong Store
Me: “Thank you for calling [Store #1]. How may I direct your call?”
Customer: “Lumber, please.”
Me: “Sir, we do not have a lumber department.”
Customer: “Yes, you do. I was just in there and I bought four boxes of roof shingles.”
Me: “Sir, I think you have us mistaken for [Store #2].”
Customer: “Don’t correct me. I know where I just left from buying roof shingles.”
Me: “Sir, we do not now nor have we ever sold roof shingles.”
Customer: “I have my receipt right here. It says [Store #2].”
Me: “That’s fine sir, but this is [Store #1], not [Store #2].”
Customer: “Let me speak to your manager!”
(After another 30 minutes of arguing with my manager we just transferred him to hardware so he could yell at them for not selling shingles.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
