Always Right, Even When Calling The Wrong Store

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Me: “Thank you for calling *******, how may I direct your call?”

Customer: “Lumber, please.”

Me: “Sir, we do not have a lumber department.”

Customer: “Yes you do. I was just in there and I bought 4 boxes of roof shingles.”

Me: “Sir, I think you have us mistaken for *****.”

Customer: “Don’t correct me. I know where I just left from buying roof shingles.”

Me: “Sir, we do not now nor have we ever sold roof shingles.”

Customer: “I have my receipt right here. It says *****.”

Me: “That’s fine sir, but this is *******, not *****.”

Customer: “Let me speak to your manager!”

(After another 30 minutes of arguing with my manager we just transfered him to hardware so he could yell at them for not selling shingles.)

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