Always Right, Even When At The Wrong Store

(I work in a motor factor (in America, an auto parts/accessories shop) which is on the same estate as a car workshop. Outside there is a huge sign for the workshop stating the things that they do e.g. brakes, exhausts, MOT testing, etc.)

Customer: “Hi, I’d like to book my car in for a five-point service.”

(Now, we do various easy-peasy checks e.g. oil, water, and we fit batteries, bulbs, radios, etc., so often customers are often confused as to exactly what we do and do not do.)

Me: “You mean the five-point check? Just pull your car into the bay outside and I’ll be out in a minute.”

Customer: “No, NO, I meant the service you have advertised outside! New brakes, oil change!”

Me: “I think you’re confusing us with the garage next door. We’re just a motor factor.”

Customer: “But you’ve got a sign outside!”

Me: “Let’s have a look then…”

(We look and the sign is for the garage next door, not our motor factor. I point out that our building has a completely different name outside it.)

Customer: “That’s false advertising! Why can’t you do it?! I demand that I get a free service for the inconvenience you have caused me!”

Me: “Sorry mate, we’re just a motor factor. I’d happily service my own car, but I’m not a mechanic, I’m a history student. If you’d like the five-point service, try the building with the same name as on the sign.”

Customer: “This is ridiculous! I want YOU–” *stabs me in the chest with his finger* “–to service my car right now!”

Me: “Okay, if you just follow me, and talk to that gentleman there–” *points at garage owner* “–I can service your car straight away.”

Customer: *walks off swearing*

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