Always Overstocked With Nuisance Customers
(I have recently started working at a toy store close to where I live. I haven’t been fully trained on how to do everything yet, but I have had to deal with a few stock requests, so I feel confident enough with the system to address customer queries. A man in his late forties comes up to the service desk.)
Customer: “I’m looking for [Dollhouse]. Could you tell me if you have any in stock?”
Me: “Certainly. Is it [Full Name of Dollhouse Brand]?”
(He nods.)
Me: *after double-checking I have read the number correctly* “Six hundred.”
Customer: “Six hundred?!”
Me: “That does seem quite excessive, but that is what it’s telling me.”
Customer: “Erm, well, I need six hundred… and one.”
Me: “You need exactly six hundred and one dollhouses?”
Customer: *laughing awkwardly* “Yeah, that sounds ridiculous, doesn’t it?” *runs out of the store before I can say anything else*
(A manager who was processing a return bursts out laughing.)
Manager: “Never mind him. He’s a nuisance regular we put up with. He usually comes in and asks for one or two above what we have in stock and complains when we don’t give him a discount.”
Me: “Oh…”
Manager: “For future reference…” *points to my screen* “If you tap the ‘Store’ tile, it will show you the stock we currently have here, instead of the regional stock.”
(I guess I should wait until my training is finished before taking any more queries.)
Question of the Week
Have you ever met a customer who thought the world revolved around them?
