Always One Answer Ahead
(I work in customer service for a large pharmaceutical wholesaler. I speak to a lot of busy pharmacists who are too busy to listen to me, but this one took the cake!)
Customer: “Can you tell me when [item] will be back in stock?”
Me: “I’d be happy to help with that! Bear with me a few moments while I look it up, please.”
Customer: “Can you look it up?”
Me: “Certainly, it will just take a few seconds to populate.”
Customer: “Do you see it?”
Me: “It’s almost loaded… Okay, I do apologize, but it looks like my information for this item is outdated. I will need to check with the distribution center for an update.”
Customer: “Can you find out from the distribution center?”
Me: “Yes, sir. I will send them a ticket and call you back with their response.”
Customer: “Will you call me back?”
Me: “Yes. May I verify your phone number is [number]?”
Customer: “Thank you! Bye!”
(Fortunately, it was the correct number. I was worried, since he didn’t seem to hear most of anything else I had said!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
