Always Check Post-Meridiem
I work in an airport hotel. It’s past midnight when two young women come in, lugging six suitcases. They get a room and ask for help with their luggage tomorrow.
Me: “And what time do you need the porter, ma’am?”
Guest: *Yawning* “Ten pm.”
Me: “Ten pm, ma’am?”
Guest: “Uh-huh…”
She seems half-asleep on my counter.
Me: “At night time, ma’am?”
Guest: *Dazedly* “Huh? Why would we need it at night?”
She pauses, and her eyes widen.
Guest: “No! Ten am! AM! We can’t miss that flight. I’m so sorry!”
Me: “No problem, ma’am. Ten in the morning it is. Have a good night’s sleep.”
And that’s why I always check!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.