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Alternative Five-Year Calling Plan

, , , , | Right | May 8, 2010

(I am at the admissions office at my university. A coworker leaves a message with a younger kid telling them they’d “call back later” to speak to the adult.)

Me: “Hello, [College]?”

Caller: “Oh, this is a college?”

Me: “Yes, ma’am?”

Caller: “Well, then, why were you telling my kid you were coming to our house?”

Me: “I’m sorry, I don’t know what you mean.”

Caller: “Someone called my house the other day from this number and told my five-year-old daughter that they would ‘come over later.’ Why would anyone be coming over later?”

Me: “I believe they probably said, ‘Call back later.’ That’s what we usually say if a younger child answers the phone.”

Caller: “Oh, so now you think my five-year-old is dumb?”

Me: “I never said that, ma’am; we just usually don’t leave messages with young children.”

Caller: “If my daughter couldn’t take a message, I wouldn’t let her answer the phone!”

Me: “Well, with all due respect, ma’am, she did tell you we said we would come to your house, which is not correct at all.”

Caller: “Yeah, well, your people should speak more clearly. She’s only five! She gets things wrong sometimes!”

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Has a customer ever tried to cross you and lived to regret it? What happened?

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