Almost Surgical With Their Inconsideration

| Right | February 21, 2015

(I am a general dentist and have to be out of the office for surgery that is semi-emergency in nature. We call all the patients and let them know why we have to reschedule their appointments and apologize and let them know we have a colleague covering. The night before surgery, I answer the phone and it is one of the patients we had called to reschedule.)

Patient: “You called to reschedule my appointment.”

Me: “I apologize but I’m having surgery tomorrow. When is a good time to get you back?”

Patient: “There’s never a good time. You really can’t see me tomorrow?”

Me: “No. I will be under anesthesia at seven am.”

Patient: “Whatever.”

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