Almost 50 But Acting Like A Child

, , , , | Right | January 9, 2020

(The chain I work at holds a senior’s day each week for people 55 and older who present their rewards card. Unfortunately, the rewards card doesn’t tell us their age nor automatically applies the discount, and they often don’t remember to tell us despite the copious signage, so we often either have to assume one way or another, or ask directly. I’m not the greatest at judging ages, so this often gets me into trouble. On this occasion, I’m dealing with the very first customer of my shift.)

Me: *feeling pretty safe in my guess* “And do you get the senior’s discount?”

Customer: “No.”

Me: “Oh, okay!” *continues with the transaction*

Customer: *sounding angry* “Thanks. I’m not even fifty yet.”

Me: “Sorry about that. Honestly, though, anyone who’s older than, say, thirty-five, can look just about any age, so I end up asking a lot of–”

Customer: “You should be careful about that.”

Me: *cheerfully* “I try to be.”

Customer: *with no trace of humour* “You’re lucky my husband’s not here. He’d kick your a**.”

Me: *sighs internally, but smiles outwardly as if she were joking*

(I do understand why people get offended in these situations, but I don’t understand why they have to be so rude about it. If I never asked, a lot of actual seniors would be upset because they didn’t get their discount. We can’t win either way. I wish we had a policy that they don’t get the discount unless they bring it up.)

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