Allow Me To ‘Express’ Myself
Customer: “I need to send this to my sister in California.”
Me: “Alright. Anything fragile, liquid, perishable, or potentially hazardous inside?”
Customer: “No.”
I weigh the box.
Me: “Looks like about three pounds. Would you like standard ground or priority?”
Customer: “I want it there tomorrow.”
Me: “Okay, priority express is available, but it’s pricier.”
Customer: “How much?”
Me: “$48.60.”
Customer: “Excuse me? That’s almost more than what’s in the box!”
Me: “If it’s not urgent, I can show you cheaper options.”
Customer: “No, it needs to be there tomorrow. I just don’t see why it’s so expensive.”
Me: “Well, it’s going cross-country overnight. That takes planes, trucks, and a lot of coordination.”
Customer: “You don’t understand. I’m a taxpayer. I pay your salary.”
Me: “Great, then we’re both disappointed with how your money’s being used.”
She paid for the express shipping.
