Allow Me To Amplify Our Return Policy

I work in customer service in a large superstore. I have to do a lot of refunds, and like many stores, our policy is that we don’t refund anything unless the customer has a receipt.

I get a lot of angry customers, but sometimes I have a way of de-stressing after a particularly terrible encounter.

Customer: “This is nonsense! You saw me last week! You know I bought this here!”

Me: “Madam, it doesn’t matter if I know, the system doesn’t. I need a receipt to scan. The receipt, by the way, also restates the return policy I have just described to you.”

Customer: “Well, you can all go f*** yourselves!”

The customer grabs her item and starts to storm off, as many of them do. At this stage, when the customer is mid-storm, I do a tannoy announcement to the whole store, but specifically so the exiting customer can hear:

Me: “A reminder to all customers that refunds may only be processed with a receipt. Thank you for shopping at [Store]!”

Petty, but it also keeps me sane.