Allergic To Payback
(After a customer is hospitalized due to a miscommunication about their allergies, my manager changes store policy so that we aren’t allowed to serve anyone anything if they say they are allergic to components. Since bratty customers often claim allergy, this has had many hilarious results, my favorite being a customer who usually makes us remake her order three or four times because she’s allergic to this or that.)
Customer: “I’ll have a meatball sub, no onion. I’m allergic to onion.”
Me: “The meatballs have onion in them. What else can I get you?”
Customer: “The meatballs only have a little; it’s fine.”
Me: “You have informed me you have an onion allergy. I cannot serve you any products containing onion.”
Customer: *huffs* “Fine, I’ll have the chicken sub!”
Me: “Ma’am, last week you made me remake your food because of a tomato allergy. I cannot serve you any product with tomato.”
Customer: “Yes, you can! I get them all the time.”
Me: “Store policy has changed. I cannot serve any customer any food that may have been contaminated with anything they label as an allergen.”
Customer: “Fine, I was lying. Give me my sub.”
Me: “As you have given me conflicting information I must err on the side of caution. I cannot serve you tomato, onion, wheat, gluten, dairy, eggs-”
Customer: “WHAT! I never said I was allergic to that stuff:”
Me: “Ma’am, whenever you have us remake food we must enter the reason in the register. And all your credit card purchases are saved in the system. Should we look up your purchases?”
Customer: “Get me your manager!”
(I run in back and tell him what’s going on. He gets an evil look on his face.)
Manager: “Hello, ma’am, I understand you’re confused about our new store policy?”
Customer: “Your employee here refuses to make me food even though I told her I am not allergic!”
Manager: “So you aren’t allergic to onions or tomatoes or wheat?”
Customer: “No, I am not.”
Manager: “Ma’am, you just admitted to lying about allergies. So you can either pay for every sandwich you’ve ever had us remake, or get out.”
Customer: *runs out of the store*
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