Allergic To Common Sense, Part 15
(I work in a cafe that also serves ice cream. Customers can add toppings to their ice cream, and we usually have them tell us their allergies before we make their ice cream.)
Me: “Good afternoon! Are you thinking about getting ice cream or coffee?”
Customer: *who is really nice* “I want to get ice cream.”
Me: “Okay, what kind?”
Customer: “I’ll take vanilla with Reese’s cups.”
Me: “Okay.” *starts putting the order in*
Customer: “I’m allergic to peanuts.”
Me: *stops putting the order in* “Ma’am, Reese’s has peanuts in it. Are you sure you want Reese’s in your ice cream?”
Customer: “Oh, I’m definitely allergic to peanuts.” *proceeds to pull an epi-pen out of her purse* “But I’m not allergic to the peanuts in Reese’s.”
Me: *stutters* “Okay, so, you really want Reese’s in your ice cream, but you are allergic to peanuts.”
Customer: *still happy* “Yeah. So, make sure you use a new scoop and rinse everything, just in case there’s peanut residue. I’m allergic to peanuts.”
Me: *completely stupefied* “Okay, is that all today?”
Customer: “No, I have another order for ice cream. My daughter wants vanilla with cherries. But she’s allergic to dairy, so make sure your ice cream is dairy-free.”
(The customer wound up getting all her ice cream, and neither of them had an allergic reaction in the store.)
Related:
Allergic To Common Sense, Part 14
Allergic To Common Sense, Part 13
Allergic To Common Sense, Part 12
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
