The Wi-Fi Is Screwed

, , , , , | Right | September 16, 2019

(I work at a very popular thrift store. One day, our Wi-Fi goes out so we can’t use our computers. This means that while we wait for the Internet providers to fix it, we have to write up all the receipts by hand and can only take cash. There are signs on the door when you walk in, on each register, and all over the store. My manager makes announcements every 15 minutes, and I apologize to each customer for the inconvenience. But even with all that, this happens multiple times.)

Me: “All right, now that I’ve added in the tax, your total will be [amount].”

Customer: *pulls out a card and tries to hand it to me*

Me: “Um, we can only take cash right now.”

Customer: “Really? Are you sure?”

Me: “Positive.”

Customer: “Well, I really wish someone would’ve told me beforehand.”

Me: “…”

(Also, while most customers are very understanding, patient, and nice about the situation, I still have a couple of these.)

Customer: “Well, this is just very bad business. You need to fix this immediately.” *leaves in an angry huff*

Me: “Oh, sure. Let me just grab my trusty screwdriver and fix the Wi-Fi. I’ll have it up and running in no time.”

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When The Act Is Just An Act

, , , , , | Working | September 16, 2019

I am a manager of a small bar and music venue. We mainly get local bands and DJs that are starting up and grateful for the exposure. I occasionally have to deal with rude or entitled idiots, but this one girl definitely stood out.

When she called me, she was initially nice enough, asking about schedules and costs for her DJ set; however, she started getting more difficult and clearly thinking she was more famous than she was, demanding I cancel other bands’ already booked slots and rearrange the lighting display to suit her. She also claimed that I would definitely want her as a regular and to clear a space in the weekly schedule, something we don’t do for outside performers. All of these were denied and I gave her one booking slot.

The day came and she arrived before any of the other acts, started looking around, and demanded I take down our in-house lights and buy new ones from this “eco-friendly” shop and that we move and rotate the — fixed — stage to face the outside light, as vitamins help you perform or something to that effect. She then said she needed other bands’ slots, as she’s a celebrity. She also mentioned her expected salary as a celebrity regular. I adamantly held my ground on her ridiculous demands. She hassled other people, as well, always introducing herself as “you know who I am” and trying to take performance slots. Just before the setup window ended and guests came in, she told me how all images of her were copyrighted and photos were not permitted. I just nodded and chuckled.

Her performance slot arrived and she arrived with a group to set up her (incredibly basic and cheap) DJ set, introduced herself as the most famous DJ in the area — to loads of confusion — and then started her set. It was by far the worst set I’d ever heard — random screeches, going from one genre to the next within seconds, and shouting over the top. Basically, imagine a toddler smashing random keys on a keyboard that’s randomly changing sounds, and crying over it. That would be better than her set was.

The whole time, her group of friends was approaching anyone who took out a phone and aggressively saying, “No pictures!” The hostility and terrible music drove most guests to the bar or tables, yet her friends still approached them and said, “No pictures,” even when they were clearly doing something else. After several complaints, I was forced to pull the plug on her and kick her out. Of course, she flipped out, saying the whole, “Do you know who I am?!” thing, as well as saying I didn’t appreciate her good music and that we would see her in every magazine, blah, blah, blah.

A few days later, my friend at another venue reiterated the same story to me and we concluded it was the same girl, so we checked her Twitter account. She had less than ten followers, some we recognized as her friends, and we discovered that she’d been banned from almost all music venues nearby due to her hostile attitude. 

Seriously, how can someone be so convinced of their own fame that they continue to put on such an act?

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Thievery Abhors A Vacuum

, , , , | Legal | September 16, 2019

(A man approaches the customer service desk saying he received a vacuum as a housewarming gift, but it stopped working after a few days. Keep in mind that he started this conversation stating it was a gift.)

Me: “Okay. If you’d like to exchange or—”

Customer: “No, I paid cash. Just give me my money back.”

(Red flags start flying, so I punch in the code to call a manager.)

Me: “I’d need the receipt to see that you purchased this with cash. When did you buy it?”

Customer: “I don’t know.”

Me: “That’s okay. The box has a serial number. I can look it up for you.”

Customer: “This is ridiculous.”

(I go to the computer and input the serial number and UPC. This vacuum was just unloaded from our truck yesterday and hasn’t gone through any sales register. I go back to my register and punch in the code for a manager for a second time.)

Me: “One moment, sir. I’ve found what I need; I just need to get a manager.”

(I take the vacuum off the countertop and put it beside me, behind the register.)

Customer: “For what? Give me my money.”

(The manager arrives.)

Manager: “What’s going on?”

Me: “He wants cash back, but doesn’t have the receipt. I pulled up the product information on the computer.”

Manager: *looks at the computer, at me, and at the man* “I can give you a store card.”

Customer: “I need cash.”

Manager: “That I cannot do. But like I said, I can give you a store card for the value.”

Customer: “I don’t want a f****** store card. I paid cash. Why is that so hard to understand? Are you all retarded?!”

Manager: “All I can give you is a store card.”

Customer: “Fine, give it to me.”

Manager: “Okay! I also need your ID.”

Customer: “What? Why?”

Manager: “The system requires an ID for non-receipt returns.”

Customer: “I’m not giving you s***.”

Manager: “Then I cannot do anything for you. Please leave.”

Customer: “For what?”

Manager: “For causing a disturbance with your foul language and harassing my associate… and attempt to defraud a company.”

Customer: “F*** you.”

Manager: *smiles* “I’ll just contact the police, then.”

(The man ran from the store. We contacted the police anyway and got some images from security. He was caught trying to do the same thing at a drugstore a few days later.)

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Her Policy Is To Scream And Shout No Matter What

, , , , | Right | September 16, 2019

(At my store, if a customer wants to do a return, we have to pay them back the way they originally paid for it. A woman and her daughter come in to return a bra.)

Customer: “I’d like to return this.”

Me: “All right.” *scans receipt and bra* “You’ll be getting back $5.18, and you paid with card, so that’s how we’ll give it back. Please insert your card when it asks.”

Customer: “But I don’t have the card.”

Me: “Well… I’m not supposed to do the return without the card—”

Customer: *cuts me off before I can tell her I’ll still do cashback* “WELL, Y’ALL ARE GONNA GIVE ME MY MONEY BACK! WHERE IS YOUR MANAGER?!”

Me: *signals to the manager to come over* “We may still be able to give it back in cash since it’s a small amount. But next time, please try to have your card so that we can do the return properly.”

Customer: “NEXT TIME Y’ALL ARE JUST GONNA GIVE ME MY MONEY BACK REGARDLESS OF IF I HAVE MY CARD OR NOT BECAUSE I BROUGHT IT IN WITH THE RECEIPT!”

Me: *ignores her yelling to ask for the go-ahead from my manager, though now I have an attitude, as well*

Manager: “It’s fine.”

(My manager tries to calm the woman down because she’s still yelling through the whole thing and even stays after I’ve handed her the money to give us “a piece of her mind” so we’ll “know how to properly run a business.”)

Customer: “…and you’d better not ever try to take my money again! You need to change that policy because it’s bulls***! And next time—”

Me: *fed up after hearing her rant for the past five minutes and slams my hand on the counter* “LOOK! We don’t make the rules, so you continuously yelling at us over five dollars isn’t going to change what corporate decided.”

Customer: “I didn’t say anything about you making the rules! I’m just saying—”

Manager: *cuts her off, sighing* “Ma’am, it’s just store policy. You’ve been shouting for well over five minutes now. We went against store policy and gave you the money back. Can you just drop it?”

Customer: *walks to the toy section with her daughter still loudly going on about how she hates our policy*

Customer #2: *walks up and sets her stuff down rolling her eyes* “I promise I won’t be difficult like that.”

Me: *smiles* “Thank you.”

(Yes, I admit I could’ve handled that better; I lost my temper, and raised my voice. But after dealing with customers like her for nearly a year and getting yelled at earlier that day because our computers shut down, I just had little patience for getting yelled at for five minutes straight over a policy I didn’t make, especially after I had already broken the rules for her.)

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Email Trail, Meet Vicious Cycle

, , , , | Working | September 16, 2019

Over the weekend, our email was migrated and on Monday, none of them were working except for two coworkers. Our team leader raised an incident report. On Tuesday, still no email.

After lunch, our team leader decided to check the incident board. The incident was closed.

Reason: “No response received on email.”

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