Her Policy Is To Scream And Shout No Matter What

, , , , | Right | September 16, 2019

(At my store, if a customer wants to do a return, we have to pay them back the way they originally paid for it. A woman and her daughter come in to return a bra.)

Customer: “I’d like to return this.”

Me: “All right.” *scans receipt and bra* “You’ll be getting back $5.18, and you paid with card, so that’s how we’ll give it back. Please insert your card when it asks.”

Customer: “But I don’t have the card.”

Me: “Well… I’m not supposed to do the return without the card—”

Customer: *cuts me off before I can tell her I’ll still do cashback* “WELL, Y’ALL ARE GONNA GIVE ME MY MONEY BACK! WHERE IS YOUR MANAGER?!”

Me: *signals to the manager to come over* “We may still be able to give it back in cash since it’s a small amount. But next time, please try to have your card so that we can do the return properly.”

Customer: “NEXT TIME Y’ALL ARE JUST GONNA GIVE ME MY MONEY BACK REGARDLESS OF IF I HAVE MY CARD OR NOT BECAUSE I BROUGHT IT IN WITH THE RECEIPT!”

Me: *ignores her yelling to ask for the go-ahead from my manager, though now I have an attitude, as well*

Manager: “It’s fine.”

(My manager tries to calm the woman down because she’s still yelling through the whole thing and even stays after I’ve handed her the money to give us “a piece of her mind” so we’ll “know how to properly run a business.”)

Customer: “…and you’d better not ever try to take my money again! You need to change that policy because it’s bulls***! And next time—”

Me: *fed up after hearing her rant for the past five minutes and slams my hand on the counter* “LOOK! We don’t make the rules, so you continuously yelling at us over five dollars isn’t going to change what corporate decided.”

Customer: “I didn’t say anything about you making the rules! I’m just saying—”

Manager: *cuts her off, sighing* “Ma’am, it’s just store policy. You’ve been shouting for well over five minutes now. We went against store policy and gave you the money back. Can you just drop it?”

Customer: *walks to the toy section with her daughter still loudly going on about how she hates our policy*

Customer #2: *walks up and sets her stuff down rolling her eyes* “I promise I won’t be difficult like that.”

Me: *smiles* “Thank you.”

(Yes, I admit I could’ve handled that better; I lost my temper, and raised my voice. But after dealing with customers like her for nearly a year and getting yelled at earlier that day because our computers shut down, I just had little patience for getting yelled at for five minutes straight over a policy I didn’t make, especially after I had already broken the rules for her.)

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Email Trail, Meet Vicious Cycle

, , , , | Working | September 16, 2019

Over the weekend, our email was migrated and on Monday, none of them were working except for two coworkers. Our team leader raised an incident report. On Tuesday, still no email.

After lunch, our team leader decided to check the incident board. The incident was closed.

Reason: “No response received on email.”

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Instrumentally Racist  

, , , | Right | September 16, 2019

(I work for an Internet marketing company. I provide a variety of Internet marketing products to a variety of clients, but I do not speak to the customers directly. That aspect of the job is handled by an account manager. This is a conversation between myself and one of my account managers. It is important to note — for this story — that both the account manager and his supervisor are African American. The customer in question owns a music store.)

Assistant Manager: “So, [Client] asked me to remove all images of African American people from his site and the marketing products and replace them with images of ‘beautiful Caucasian women with blonde hair.’”

Me: “I’m sorry, what?!”

Assistant Manager: “Yeah, it was an awkward phone call. He feels that black people don’t represent his customer base or his business.”

Me: “Does he… Does he think that black people don’t play instruments?”

Assistant Manager: “Your guess is as good as mine.”

Me: “I’ll just remove all images of people in general and we can tell him that we didn’t have enough stock images featuring ‘Aryan’ women playing instruments.”

Assistant Manager: *dies laughing*

(The account manager took the request to his supervisor — again, also a black person — who told us to just make the changes to avoid an escalation. I wonder if the client knows that a large portion of the people he works with at this company are not white?)

 

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The Employee Is Brighter Than They Thought

, , , , , , , | Working | September 16, 2019

I used to work in an independent bookstore. We were known for being quirky and selling novelties on the side. I had bright rainbow hair whilst I was working at the shop and getting my degree at the same time.

One day, a woman came in and my manager led her around. I greeted her and sold her some books and we had a nice conversation about local art. I didn’t think much of it until my manager mentioned that the woman was buying the store and would be the new owner.

A few months later, I graduated and got an entry-level position in a job in my field. I decided to dye my hair back to its original brown and remove my facial piercings.

The sale of the shop completed and the new owner came in and introduced herself. We talked and got on well.

Until…

She mentioned that she was glad that the eyesore with “bright hair and metal in her face” had left. I let her talk for a while as she proceeded to get more agitated about “that girl,” Going as far as accusing bright-haired me of being a drug dealer.

I’ll never forget the look on her face when I informed her that the bright-haired girl was me.

I didn’t see her once for my two final weeks at the store.

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That’s One Super Special Senior Special!

, , , , , | Right | September 16, 2019

(I am serving two elderly ladies. There is a senior special available on weekdays, but they are concerned that this is going to be too big a portion for them, so they are asking for recommendations.)

Me: “Well, I recommend the fish goujon starter to come as a main. It comes with a little salad, you could have some chips to share if you wanted, but the senior special comes with the dessert.”

Elderly Lady #1: “Oh! Fish goujons! That’s like them things you like, them, er… them chicken condoms!”

(I try not to react to her words because it is busy and I am almost sure I misheard her. Her friend speaks up.)

Elderly Lady #2: *to me* “Don’t worry, dear; that’s just what I call them.”

(I feel the blood rush to my cheeks and the ladies notice my reaction, but I can’t contain my giggles.)

Elderly Lady #1: “Oh, look, she’s blushing!”

Elderly Lady #2: “You’d think we were sex addicts, wouldn’t you?”

(At this I almost lost it, because about fifteen seconds before, honest to God, they were the kindest, sweetest ladies you could meet. We all had a giggle, so I put the order in and broke down with laughter in the kitchen. When I took their food, they brought it up again and I started up again. I never, ever expected it, but they were very self-aware about what they were saying!)

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