(I am working at an IT company that takes on new staff every 3 months. I started four months ago and am working on a project with the newest set of new starters who have been here for a month. Up until this point they have all been using temporary computer login accounts while I have had an official login for several months now. Today they all receive emails containing their login credentials.)
Me: “Hey, [Coworker #1].” *no reply* “Uh… [Coworker #1]?”
Coworker #2: “Hey, [Coworker #1]!”
Coworker #1: “Hum, yeah?”
Me: “Are you able to login to your new account?”
Coworker #1: “I’m trying but it’s stuck on the email configuration.”
Me: “That fine. Can you try to run [Software]?”
Coworker #1: “Why? I’m already running it.”
Me: “Great, so your account is fine?”
Coworker #1: “I haven’t tried my account but my email isn’t configuring.”
Me: “Well, your email won’t work until you login as it’s configured from your account. Please login to your new account.”
Coworker #1: “Yeah, I will.”
(A few minutes later.)
Coworker #1: “Do I need to add the domain?”
Me: “Sorry?”
Coworker #1: “For my login. Do I need to add the email domain?”
Me: “No, in the email you received it will tell you your username. Use that.”
Coworker #1: “I have but should I add the domain on the end?”
Me: “Why would you add the domain on the end? It’s a standard Windows login!”
Coworker #1: “Oh, okay. It worked. My email is configured, too.”
Me: “Yay…”
Coworker #3: “Did you really just talk [Coworker #1] through the Windows login process?”
Me: “Apparently so.”