All You Need Is Love, Part 2
(This is at the end of the conversation after explaining charges to a customer.)
Customer: “Have I told you today that I love you?”
Me: “Um, I’m sorry… what?”
Customer: “Have I told you today that I love you?”
Me: “Oh, you just did.”
Customer: “I love you!”
Me: “Thank you? And thank you for calling [utility company]. Have a great day!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
