All That Glitters Is Not Gold
Customer: “Excuse me, what are these earrings?”
Me: “Those are an amethyst stone set in rose gold.”
Customer: “Rose gold? What is that, some cheap, fake gold? Gold is expensive!”
Me: “No, no, it is gold. Gold comes in different hues – like white gold, classic yellow gold, and rose gold.”
Customer: “Oh. Well, it’s too cheap to be pure gold.”
Me: “Well, gold has to be set as an alloy. It is too soft to be in pure elemental form, so they use another metal to keep it solid.”
Customer: “What other metal is it? That’s too expensive if it’s not gold.”
Me: “It’s set over sterling silver.”
Customer: “Oh. Well, never mind then…”
Question of the Week
Have you ever served a bad customer who got what they deserved?