All Style, No Substance

, , , | Right | July 22, 2010

Me: “Thank you for calling [Hair Salon]. How may I assist you?”

Customer: “Yes, I was in there last week and I got my hair done by [Stylist].”

Me: “Okay. Is there a problem?”

Customer: “No, I think it looks great.”

Me: “I’m sorry, I’m a little confused. Is there something I can help you with?”

Customer: “Well, I’d like to come back in and have it redone.”

Me: “Ma’am, I thought you said you liked it. Is there a problem?”

Customer: “Every time [Stylist] does my hair, my friends all tell me how great it looks; this time no one has even noticed I got it done. I’d like to come back in and have it redone so people will notice it.”

Me: “Well, [Stylist] is very busy this week. I’m not sure if he will be able to get you in.”

Customer: “But what am I supposed to do?!”

(By this time, I have looked up her name from the caller ID and found the day she came in six days ago.)

Me: “I was here last Tuesday and I remember when you left, your hair looked amazing!”

Customer: “Oh, really? Great! Tell [Stylist] I’ll see him for my next appointment in seven weeks, and I want the color he did this time. I just love it!”

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