All Sales Final But Some Sales Are More Final Than Others
Our store has a strict ALL SALES FINAL policy. No refunds or exchanges. We’ve had it since reopening in October. We have it posted on signage in the store as well as printed out on receipts. The phone rings.
Me: “Hello, this is [Thrift Store]. How may I help you?”
Customer: “I bought two dresses there yesterday. They don’t fit. Can I return them?”
Me: “Sorry, but all sales are final; nothing can be returned.”
Customer: “Oh… but they weren’t on sale. I paid full price.”
Me: “…”
Customer: “Hello?”
Me: “Umm… anything purchased is considered a sale. Therefore, anything you purchased cannot be returned.”
Customer: “Oh. Okay. Thank you.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
