All Of Europe Is Just North Africa

I work in a phone shop. A woman comes in:

Customer: *Demanding* “Why is my phone bill more expensive this month?!”

I take a look into her account.

Me: “It’s due to international roaming. At the moment, our customers can travel anywhere in the EU and use their phone at no extra charge. Countries outside the EU, such as Canada, Australia, the USA, etc., are not included, so would start to charge the extra. Have you been abroad?”

Customer: “I went to South Africa for a couple of weeks.”

Me: “This is the reason why you were charged extra.”

Customer: *With bewilderment* “South Africa is within Europe!”

Me: “No, it isn’t.”

The customer lets out a surprised gasp.

I can no longer take her seriously and find it hard to keep a straight face. As if this isn’t enough, she goes on to complain that the bank changed her password for her banking app without her consent — highly unlikely — and asks if I can do anything about it.

Me: “We are a mobile network provider, and thus can’t look into apps, especially those including sensitive information such as banking.”

The woman gives a sound between a laugh and cry, and from what I can see, she is starting to have a mini-breakdown. She quickly got up, exclaiming she would go to the bank, and walked quickly out of the store.