All Geared Up But Nowhere To Tow

Me: “Thank you for calling [Car Dealership]. How may I help you?”

Customer: “I have an issue with my car not starting.”

Me: “Do you need a tow truck?”

Customer: “No, I got it started but I still want it looked at.”

Me: “All right, you can bring it right in.”

Customer: “Will you turn the car off when I get it there?”

Me: “Yes, we will need to turn it off to work on it.”

Customer: “But what if it doesn’t start again?”

Me: “Well, we will fix it.”

Customer: “Just to be safe I want you to fix it without turning the car off.”

Me: “We can’t do that. That would be unsafe for our technicians.”

Customer: “I don’t give a d*** about your technicians. If you can’t work on the car the way I want, I will call someone else!”

Me: “I’m sorry, we can’t do that.”

Customer: “Fine!” (Hangs up.)

Coworker: “So how long do you think she is going to leave her car running?”

This story is part of our customers-treating-staff-like-they’re-sub-human roundup!

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