All Fired Up And Fried Up

(I have a headset on to assist drive-thru…)

Cashier: “You had the burger and a coke. Any fries today?”

Customer: *grumpy*: “No fries!”

Cashier: “Okay. And what size for your drink?”

Customer: “NO FRIES!”

Cashier: “I know, but what size for your drink? Small, medium, or large?”

Customer: “I said NO FRIES!”

Cashier: “Okay. The burger and a coke…”

Customer: “LISTEN, YOU LITTLE B****! I said I didn’t want fries! Don’t you f****** listen?!”

(She drives up to the first window and I’m ticked off, so I take it. She hands me her credit card.)

Me: “DON’T SWEAR AT MY COWORKERS!”

Customer: “Well, she wasn’t listening!”

Me: “Yes, she was. You didn’t. She asked what size of drink. She didn’t say a damn word about fries after you said you didn’t want any.”

Customer: “I want your manager.”

(I call for manager.)

Customer: “I want—”

Me: “Nope. You want the manager, not me, so you’re getting the manager.” *I still have her card so she can’t leave*

(The manager comes and the customer complains about my attitude to her. The manager says exactly what I did, not to swear at us, it’s her own fault, and not to come back. Haven’t seen her since.)