All Buttoned Up And Going Nowhere
(A guest calls from the elevator to the front desk.)
Guest: “Um yeah. Your elevator is not working.”
Me: “What seems to be wrong, ma’am?”
Guest: “It won’t move anywhere.”
Me: “Okay, I will be right down to check it out.”
(I go to the elevator. The guest is on the first floor, hitting the ‘1’ button.)
Me: “Ma’am, you are on the first floor hitting the first floor button.”
(She was quite embarrassed. I can’t say I blame her!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
