All Aboard The Inadequate Training Train

, , , , , , | Working | April 8, 2020

I’m in high school and just got hired at a music/movie store. On my first shift, I am wearing the uniform but only doing training. This includes watching videos on one of the small machines customers can use to listen to music. I’m wearing headphones and focusing on the video when a customer approaches me. 

The woman asks for help finding something in the store. I haven’t even gotten to that part of my training yet so I tell her I’m new and in training, and I can’t help her. I go back to my video thinking she’ll find someone else. That’s where I am wrong. 

She does find someone else, but not to help. She immediately seeks out the store manager and complains about me. They come back to find me together and the woman continues yelling about me to my manager in front of me. She goes on about my horrible customer service and how I am just standing there doing nothing, not helping anyone. 

My manager tells the woman she’ll deal with me later, helps her find her CDs, and checks her out. My manager does talk to me later in the back, but it’s to say that I should’ve helped the woman from the beginning.

That’s how I got yelled at and written up on my first day of work… for not knowing something I wasn’t yet taught.

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