Alice’s Misadventures In Customer Service

, , , , , , | Right | October 31, 2018

(I work at an upscale restaurant during college, which serves faculty of the university and families of students and the community. Most days, servers are required to wear a uniform consisting of the restaurant colors. However, on Halloween, we are encouraged to dress up as long as it doesn’t get in the way of our serving abilities because, in the end, we are college students and a lot of us go straight from work to class or parties once cleanup is done. We also decorate the restaurant with Halloween decorations just for the 31st. On this particular Halloween, I am the only one serving the breakfast shift and I am wearing my “Alice in Wonderland” dress with Cheshire Cat stockings as I am serving. The outfit itself is more conservative than most costumes for adults because I hand-made it. Most of the customers have given compliments or quotes from “Alice’s Adventures in Wonderland” and “Through The Looking Glass.”)

Me: *after bringing the biscuits and butter we are required to give all guests* “Happy Halloween! Welcome to [Restaurant]. Can I get you started with some coffee or soda?”

Customer #1: *looking me up and down, disgusted* “I demand to speak to the manager! I cannot believe he allows his servers to dress as whores! Whose idea was it to change the uniforms to this?”

Me: “Well, for Halloween, we are allo—”

Customer #1: “Can you believe this? You look like a slut!”

Me: “Sir—”

Customer #1: “I cannot believe my faculty dollars are going to these outfits!” *turns to his colleague, who looks utterly horrified at his colleague’s behavior* “Doesn’t she look like a slut?”

Customer #2: “[Customer #1], it’s Halloween—”

Customer #1: “Where is your manager?!”

(My manager has heard the commotion and come over. He is wearing his normal uniform.)

Manager: “I am the manager. How can I help?”

Customer #1: “Look at this girl! How could you let her wear such an outfit? Why did the uniforms change? I demand my meal be comped because I cannot focus on eating with such a whorish server.”

(Normally, my manager would offer for a different server to help the patron, but because I am the only one on shift and he cannot serve because he has to man the front, these patrons are stuck with me.)

Manager: “I am sorry you do not like [My Name]’s outfit, but it meets all the requirements for our costume regulations, so I do not understand the problem.”

Customer #1: “Her uniform makes her look like a slut!”

Manager: “It is not her uniform; it is a Halloween costume.”

Customer #1: “I cannot believe you let them change the uniforms to these slutty dresses.”

Manager: “That’s… because it is a costume.”

Customer #1: “I am never coming here again. Think of all the faculty members who will get the wrong thoughts, seeing girls dressed like that! This restaurant is going to become a strip club!”

Manager: “Her dress is a conservative cost—”

(The customer grabs the bows of my apron and yanks, tearing a button hole and causing me to almost fall. He continues to pull on the strings of my apron as he yells.)

Customer #1: “HOW DARE YOU LET THIS WOMAN LOOK LIKE THIS?! IT’S NOT EVEN PRACTICAL! LOOK HOW EASILY THE APRON TEARS!”

(My manager doesn’t respond because he is trying to get the man to release my clothing. At this point, [Customer #2] has had enough of his tablemate.)

Customer #2: “That is because it is Halloween, you a**hole! She is dressed as Alice! From Lewis Carroll! If you just listened, you would have heard everyone say it is Halloween!”

Customer #1: *lets go of my apron and looks at me*

Manager: “Sir, I will have to ask you to leave. I will not have anyone who endangers my staff.”

Customer #1: *as he leaves* “I didn’t know it was Halloween! Plus, how was I supposed to know she was Alice? Her hair isn’t even blond!”

(He tried to report us later to the dean of students — who isn’t even tied to the restaurant itself — saying that the manager degrades his female work staff by making them wear dresses. At least his friend was okay.)

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