An Alerting Lack Of Travel Alerts

, , , | Working | April 3, 2018

(I’m the customer in this one. I’m going to be traveling out of state, so I call my bank’s general info line to put a travel notice on my debit and credit cards.)

Me: “Hi, my name is [My Name] and I’d like to put a travel alert on my cards. I’ll be traveling to [State] next week. Can I do that with you, or do I need to call the credit card department?”

Representative: “You… You want to put a travel notice on your cards?”

Me: “Yes?”

Representative: “Oh, my God. You are my favorite customer today! Yes, I would be more than happy to do that for you! I just need to confirm some information.”

(I confirm my personal info, the state I’m going to, and the dates I’ll be out of town.)

Representative: “All right, [My Name]! You are all set for next week! I do have to ask you one additional question. Did you ever work for a bank?”

Me: “Yes, I worked at [Competitor] for four years. Why do you ask?”

Representative: “Nobody puts alerts on their card unless they’ve worked for a bank. Nobody. Thank you so much for letting us know you’re going out of town! Seriously. We appreciate it!”

Me: “Bad morning, huh?”

Representative: “I had to call five people this morning due to purchases from out of state being flagged on their account. They all yelled at me for bothering them on vacation. I need my own vacation.”

(Wherever you are, anonymous representative, I hope your day got better!)

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