An Alarming Lack Of Alarm, Part 2

, , , , , | Right | August 10, 2017

(I take a telephone call from a female caller.)

Caller: “Hello. My partner’s having a pacemaker fitted and for personal reasons, I’d like to know where he is on the list.”

Me: “I don’t know that. Have you tried speaking to the consultant’s secretary?”

Caller: “I’m not ringing her. Can’t you tell me?”

Me: “But she would be the best person to help you.”

Caller: “I don’t know if she’s Australian or Canadian, but she’s never there. She’s either on holiday or off sick.”

Me: “She would still be the best person to ask.”

Caller: “But can’t you tell me?”

Me: “I don’t know that information. Would they even know the surgery lists at this point?”

Caller: “Yes, they would.”

(The fire alarm starts to go off.)

Me: “Can I take your number and try to find out and give you a ring back.”

Caller: “What’s that noise? It’s hurting my ears.”

Me: “That’s the fire alarm. We may have to evacuate the building.”

Caller: “You don’t have to go. It’s probably just a practice.”

Me: “We’ve not been told it’s a practice. If I can take your phone number, I can try and find out and call you back.”

Caller: “No, don’t call me back. I want to know when he’s having his pacemaker fitted.”

Me: “Sorry, madam, we are actually evacuating the building.”

Caller: “But you can’t. I want to know when his pacemaker’s going to be fitted.”

(The best bit? I found out from a colleague that the order of patients is decided on the day!)

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