Aisle Never Make Cents
(I am working the cash one busy day. A customer is disputing the price of some items.)
Customer: “Well, the sign said these were 3 for $1. That’s why I was buying them.”
Me: “I’m sorry, madam, but these are $1.25 a piece… they always have been. Would you still like to purchase them?”
Customer: “Well, the sign on the display has them at 3 for $1. I want them, but at that price.”
Me: “Madam, I can see the display from here and I don’t see the sign you are referring to. In fact, I set up that display myself last night. I can assure you there are no such signs on the display. Would you still like to purchase the items?”
Customer: “Look, it’s right there! Can you not see? It says everything on that shelf is 3 for $1!”
Me: “I’m sorry, but I still don’t see the sign to which you are referring madam.”
Customer: “IT’S RIGHT THERE ON THE TOP! The green and yellow sign with number 3 on it!”
Me: “You mean the sign that says aisle 3?”
Customer: “Exactly! Now…oh…”
(The customer turns beet red and remains silent for the rest of the transaction. When the next customer in line comes up, she speaks.)
Next Customer: *joking* “If that’s what the signs on each aisle mean, I think I’ll do all my shopping in aisle 7!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.