Airtight Conclusions For Windbags
(A customer comes in attempting to return a worn, filthy $39 dress that’s covered with hair.)
Me: “Our company’s policy states that we cannot return worn merchandise. I’m sorry, but we can’t give you your refund.”
Customer: “I never wore this. I want my money back.”
Me: “Ma’am, the dress is stained with your makeup, and has your hair on it. I refuse to take this item back.”
Customer: “Let me speak to your store manager.”
Me: “I am the store manager.”
Customer: *takes a few steps back* “Look at me. I’m dressed head to toe in your clothing. I make more money in a year than you will in a lifetime.”
Me: “That may be so, but I’m still not taking your dress back. It seems that the price shouldn’t be an issue for you.”
Customer: “You don’t know who I am. You’ll be lucky to have a job in the morning!”
Me: “If you earn as much as you say, wouldn’t my year of unemployment cost more out of your income taxes than the price of the dress?”
Customer: *storms off*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
