Airing Their Grievances
(I work at a gas station that has an air pump owned by a different company. It costs $1 in quarters for about four minutes. They basically rent the space from our corporate office.)
Customer: “You need to give me a receipt for the $1.50 I had to spend on air from your machine so I can get reimbursed from my boss!”
Me: “I’m sorry, sir, but we don’t own the machine. They rent the space from our corporate office.”
Customer: “But it’s on your property! You’re making a sale! And I need a receipt so I can get my money back from my boss!”
Me: “Sorry, it doesn’t work that way. I cannot give you a receipt, as it’s not ours to give.”
Customer: “So, you’re making a cash sale with no record?!”
Me: “We didn’t make a sale; the other company did.”
Customer: “Well, surely you can appreciate my situation? I need a receipt to give my boss so I can get my money back.”
Me: *sighs* “There’s a number on the machine you can call.”
Customer: “I guess I’ll have to do that!” *storms out*
(Yes, he was seriously flipping his s*** over getting reimbursed for $1.50!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.