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Ah, We’ve Found It! The Order For Instant Karma!

, , , , , | Right | CREDIT: TeaHC16 | August 17, 2021

Shortly after graduating from high school, I got a job working as a waitress at a local restaurant. It was a pretty popular place, but it really boomed during the holiday season.

A few days before Christmas, a woman comes in wanting to pay for and pick up a phone order. Now, to be clear, there are seven pages of takeout orders. Each page has ten to thirteen orders.

Me: “Can I have the name on the order?”

The woman gives me three names.

Customer: “I’m not sure who placed the order; I’m just in charge of picking it up.”

I look through each page and find a few matches. None are the correct order, though. As I reach the last page, I tell her that we don’t have any more orders with those names and ask if there is another that it might be under.

She is visibly annoyed, and she gives me another two names that it might be under. I scroll back to the first page and start searching again. I find another match, but again, it is the wrong order. Now, she is actually angry.

Me: “I’m so sorry. We don’t have any more matches for those names.”

Customer: “Well, it’s got to be one of them! I don’t know why this is so hard for you!”

Me: “Maybe it would be easier to search for the order itself. What exactly are you picking up?”

Customer: “How am I supposed to know that? I didn’t place the order. It’s your job to check me out and just get it to me! Why is this so hard for you?”

Me: “Well, unless there is another name to search for, I’m not sure what else I can do for you. There were about seventy-five orders placed for this weekend, and I don’t have any other way to know which is yours.”

Customer: “Are you f****** kidding me? It shouldn’t be this complicated. Are you stupid or something? You are working a register. It cannot be that hard.”

Me: “Okay… How about I read the names of each order, and you let me know when something sounds familiar? We can go through each order that way.”

Customer: “F****** fine! If that’s what you have to do, to do your job, then just waste my g**d*** time, I guess.”

Then, she mutters something under her breath that I don’t quite catch. She definitely uses the R word, though.

I get about halfway through the first page.

Me: “[Company]?”

Customer: “Yes! That’s it!”

I smile wide — a genuine and true smile, ear to ear.

Me: “OH! Do you work at [Company]?”

Customer: “Not that it’s any of your business, but yes. Now hurry up. This has taken way longer than it should have. Is it even ready yet?”

Me: “Do you know the owner? Mr. [Owner]?”

Customer: “Yes… He is the one who organized the party. Why?”

Me: “That’s my dad.”

I’m now smiling even wider than I thought possible.

Me: “I’ll have to tell him about this! What a small world!”

The color visibly drains from the customer’s face.

Customer: “Your—”

Me: “Yup! My dad! Who would have known?! I’m actually going on my thirty when I’m done here. I’ll have to give him a call! I’m sure he’ll love to hear all about this.”

Before she had a chance to respond, I turned around to grab her food. I spent the rest of that transaction just positively glowing, basking in her silent panic, before saying, “Goodbye! Have a wonderful day! I’ll be sure to tell my dad that you said hi!”

It. Was. Beautiful.

I told my dad about it and he was absolutely livid, mostly about the fact that she would dare to speak to someone in that way while actively representing the company. He didn’t fire her, but she was given a severe warning and was put onto probation. She didn’t last long, though. Less than two weeks later, she lost the company a pretty big client by responding very rudely via email. Honestly, I may be biased, but I think that the company is better off without her.


This story is part of our Best Of August 2021 roundup!

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