Aggression Issues

, | | Right | August 31, 2017

Throwback ThursdaysTHROWBACK THURSDAY! Check out this awesome story that you may have missed! What’s a crazy technical support¬†experience you’ve had? Let us know in the comments!

Me, checking a customer’s network connection: “…so you double-click with the left button of your mouse on the Local Area Connection icon.”

Customer: “What? Double-kick?”

Me: “No, double-click; I mean you click twice, consecutively with the left button of your mouse on the Local Area Connection icon.”

Customer: “Double-kick?”

Me: “Yes, double-kick your monitor.”

1 Thumbs
  • Darth Pseudonym

    Do we need to have that discussion again about the difference between “what I said” and “what I wish I’d been allowed to say”?

    • Neil Fairweather

      Some stories lose that in the retelling. Sometimes tech support people are past the point of caring about keeping their jobs.

    • AsaeAmpan

      Do we need to have that discussion again about how not everyone is a pansy and is willing to say what they want even at the risk of losing their job?

  • Skribs

    Double front kick, double roundhouse kick, or double back kick? You need to be more specific!

    • LordViking

      Double dropkick, as in, make sure it bounces twice after the kick dropped it to the floor.

  • Paul

    *sound of older woman being kicked twice*. It’s a pathetic sound.

  • EJ Nauls-Poland

    Don’t tell them that, OP. You know most of them will actually do it.

  • Matt Westwood

    Might have had a speech impediment that made it difficult to say the “c l” sound

  • Illogically

    I mean, out of context it sounds funny, but even if there’s no language barrier here, the customer may have a speech impediment. I know someone who’s missing part of his tongue and has a hard time pronouncing Rs and Ls, so if he tries to say ‘click’ it comes out sounding like something between ‘kick’ and ‘quick’…

  • Lord Circe

    Craziest technical support issue I ever dealt with (or didn’t deal with) was with trying to install a development environment on a computer at work. It should have been a straightforward “copy and unpack” installation, but something got corrupted, and it would crash right after opening.

    Nine months later, after going through three different technical support representatives and at least half-a-dozen uninstalls and reinstalls going right down into the root directories, the program was still crashing on my computer. The last couple of times, it was handed off completely to the techs to run the entire install, and it still wasn’t working. At that point, I came up in rotation to move to a newer computer, did so, and installed the program on my first try.

  • Souless night

    Double tap can never be too careful

    • Robert Reed

      Do NOT say that to a gun owner!

      • Souless night


  • AussieEevee

    Customer used double kick. It didn’t effect monitor.

    • Michael Hughes

      monitor used electric shock
      its super effective

  • Caerus

    My brain just automatically corrected those kicks to cliks and at first I was very confused about this story.