After Weighing And Measuring Your Complaint, We Deem It Unworthy

, , , | Right | December 9, 2020

I have just gotten in on my shift at 11:00 am, and the manager in charge sends me to a customer who’s just looking at the menus rather intently. I go to help him and see that he is looking at the fine print on the menus.

Me: “Can I help you?”

Customer: “Tell me where it says that the drinks are $.99 before 10:00 am.”

It clearly states, “$.99 morning drink stop.” I can’t convey that clearly. Also, there are banners saying we have half-priced drinks all day when ordered through the app, and we tell customers that if not ordered through the app, drinks are half-priced from two to four pm.

Customer: “This is false advertising. I am going to call the state weights and measures department about this.”

Me: “Okay, go ahead.”

I knew that they wouldn’t be able to help him as the weights and measures department doesn’t handle false advertising; they are in charge of uniformity of weights and measures laws, regulations, and standards. The people he needed to call were the Federal Trade Commission.

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