Adobe Photo-Flop
(A user calls up as they do not know how to use Photoshop, despite being offered training originally.)
User: “This program is stupid. Why do I need all these buttons and functions?”
Me: “The program is a piece of professional software that is very high end, used for magazines and movie posters.”
User: “I just want to resize my dolphin photos!”
Me: “Well, first, you will need to open the photo concerned, then go to—“
User: “I haven’t got time for that! I just want these dolphin photos resized!”
Me: “You were offered training on this software when it was purchased.”
User: “I don’t have time to sit around doing training! I just want the software to do what I want it to do without clicking all of these buttons!”
Me: “I can talk you through the steps. Do you need to get a pen to write this down?”
User: “No. I am not messing around with this software any more! I have work to do! You ring Adobe and tell them I want this changed NOW.”
Me: “You want me to call Adobe and tell them to change their multi million dollar software because you don’t like it?”
User: “Yes! Let me know when they’ve done it!”
(The user hung up and I was left speechless. The user also chased it up to see if I had contacted them and if they had carried out the changes.)
