Addressing The Lack Of Addressing, Part 4
This takes place after I help a fairly clueless customer track down what he needs.
Caller: “I need to place this order. When will I get it?”
Me: “Once I get the shipping address from you, I can give you a better idea of lead time. Where are we shipping this?”
Caller: “Uh…”
The caller stammers for a few seconds and then mumbles out a street address.
Me: “And the city?”
Caller: “PA.”
Me: “Okay, and the city?”
Caller: “Pennsylvania. PA.”
Me: “Yes, that’s the state, but I need the city, as well.”
Caller: “Oh. Uh… I don’t know that.”
Me: “What about the zip code? I can get it from that.”
Caller: “Uh… um… I don’t know the zip code.” *Long silence* “So, when will I receive that?”
Me: “You’re going to have to call us back when you have the full address.”
Related:
Addressing The Lack Of Addressing, Part 3
Addressing The Lack Of Addressing, Part 2
Addressing The Lack Of Addressing
Question of the Week
Have you ever served a bad customer who got what they deserved?
