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Addressing The Lack Of Addressing, Part 4

, , , | Right | October 15, 2021

This takes place after I help a fairly clueless customer track down what he needs.

Caller: “I need to place this order. When will I get it?”

Me: “Once I get the shipping address from you, I can give you a better idea of lead time. Where are we shipping this?”

Caller: “Uh…”

The caller stammers for a few seconds and then mumbles out a street address.

Me: “And the city?”

Caller: “PA.”

Me: “Okay, and the city?”

Caller: “Pennsylvania. PA.”

Me: “Yes, that’s the state, but I need the city, as well.”

Caller: “Oh. Uh… I don’t know that.”

Me: “What about the zip code? I can get it from that.”

Caller: “Uh… um… I don’t know the zip code.” *Long silence* “So, when will I receive that?”

Me: “You’re going to have to call us back when you have the full address.”

Related:
Addressing The Lack Of Addressing, Part 3
Addressing The Lack Of Addressing, Part 2
Addressing The Lack Of Addressing