Adding Up To Extra Stupid
(The latest ad we have shows patterns at six for $15, or $2.50 each. I start to ring up patterns and the customer interrupts.)
Customer: “You’re charging me too much. You’re ringing them up at $2.50, and I’m buying six.”
Me: “Yes, ma’am. $2.50 is the correct price.”
Customer: “But I bought six. I should get the sale price.”
Me: “$2.50 is the sale price.”
Customer: “But that makes them $18.00.”
Me: “No, ma’am, that makes them $15.00. If they were three dollars each, they would be $18.00.”
(The customer doesn’t believe me, even after I total the sale and it comes to $15.00 plus tax.)
Customer: “I’m sure that’s wrong.”
(Finally, I just start handing them a calculator so they can check, and I still hear, “That can’t be right.” Don’t know who at corporate thought up that promo, but whoever it was never worked at the actual store.)
Question of the Week
Have you ever served a bad customer who got what they deserved?