Adding Toppings And Complications

, | Ottawa, ON, Canada | Working | May 29, 2017

(I’m at a fast food chain that has several different types of burgers with different toppings. I have a coupon for two of a certain burger, and in small print at the bottom, it says “may be substituted with Alternate Burger.” Behind the till is a young man, and behind him is a woman. It’s pretty clear from their body language that she’s his supervisor and that he’s terrified of her.)

Me: “Hi, I’d like to use this coupon, but my order might be a little more complicated since it will be for two different people…”

(The supervisor interrupts with a bored tone.)

Supervisor: “So four [Alternate Burger]s?”

Me: “Oh, no, that’s not what I meant. Sorry.”

(I turn back to the actual cashier, while the supervisor rolls her eyes and walks into the back.)

Me: “I’m not using the coupon twice; I just meant that I want the two [Original Type of Burger]s, but they’re going to have very different toppings on them because it’s for two different people with different food allergies.”

Cashier: “Sure, no problem. What will be on the first one?”

(I give my order and step off to the side to wait. The supervisor comes to the counter with a bag.)

Supervisor: “Four [Alternate Burger]s!”

(I don’t look up because that’s not my order, but she begins waving to get my attention.)

Supervisor: “[Alternate Burger]s! Ma’am! Your food is ready!”

Me: “I’m sorry, but that’s not what I ordered”.

Supervisor: “Yes, it is. Your ‘COMPLICATED’ order is all ready to go. You know, normally we don’t let people use the coupon twice, but I’ve let it slide. Take your food.”

(Meanwhile, the cashier comes to the table with another bag.)

Cashier: “Two [Original Type of Burger (with correct toppings)]!”

Me: “Thank you so much!”

(I give the cashier a big smile, grab my actual food, and start to leave. The supervisor looks furious and walks away.)

Cashier: “Are you sure you don’t want those burgers? We’re just going to throw them out, and she’ll be a lot less angry if she sees they’re gone.”

Me: “I’m really sorry, but there’s nobody at my house who could eat them. I hope your evening gets better, though!”

Cashier: “I doubt it. Enjoy your meal and have a great night!”

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