Actually Believes That “It Must Be Free”

, , , , , | Right | October 1, 2018

(I work in a department store’s shoe department. We have a display pair of shoes out on the sales floors for customers to see and we have the boxes for the shoes stored in our stockroom. On this day we have received a shipment of a couple dozen new styles of boots for the fall that I, since I am the only one scheduled on this busy day in the department, have not made displays for yet.)

Me: *notices a woman looking at some of the boots with an unhappy expression and goes up to her* “Hello, ma’am. Are you finding everything you are looking for today, or do you need any help?”

Customer: “Yes. I am looking for a tall, black leather boot that is on the plain side and I’d prefer it to be more dressy. I will be wearing it with leggings so I want it to be more form-fitted to my legs, but I can’t seem to find one like that here or anywhere!”

Me: “Actually, ma’am, we did get a shipment of new styles in this morning. Due to us being on the busy side I haven’t had a chance to put them on display yet, but I think they would be exactly what you are looking for. Would you like me to bring them out for you?”

(She nods and tells me the size. I go, pull them from the stock room, and show them to her.)

Customer: “Oh, my God! Those look like exactly what I want!”

(The rest of the interaction goes on with her trying on the shoes and talking about how perfect they would be with all her outfits. It goes very smoothly up until I go to check her out.)

Me: “So these boots are currently on sale for $79.99. I know the price is up there but [Coupon A] would take off 20%, [Coupon B] would take off 30%, and [Coupon C], if you add your $20 top you have in your cart, will take $50 off your entire purchase.”

Customer: *suddenly very agitated* “These boots shouldn’t be coming up for 80 bucks! They should be free!”

Me: *confused* “What do you mean they should be free?”

Customer: *rolling her eyes, with a mocking tone* “They don’t have a display with the price or tickets on them! They are not marked any price. That means they should be free!”

Me: “No, they do not have the price or ticket marking the price. But the ticket does not determine the price of the boots. Our system does, using the barcode on the box.” *points to the barcode with UPC on box* “That is why they are coming up about $80.”

(The customer snatches the box of boots and holds them to her body, gives me a death glare, and starts shouting.)

Customer: “I don’t care what your machine says! They should be free because they aren’t marked the price! Either you give them to me for free or I’m leaving!”

Me: *snatching the box back* “Well, I hope you have a great rest of the day, then!”

(I turned to return the boots to my stockroom. The woman just stood there in stunned silence with her mouth open. After a second she huffed and stomped away, never to be seen in shoes again.)

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